Return policy

Return and Refund Policy of Soren-London

At Soren-London, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction, subject to certain conditions. Please read the following guidelines carefully regarding returns and refunds.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.

No Refunds for Sale Items

Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Customers are responsible for the shipping costs of returned items. Soren-London does not reimburse return shipping costs and is not liable for any costs incurred during the return process.

Return Notification Deadline

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.

Exchanges for Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Be sure to choose the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, send an email to support@soren-london.com. Once your return has been approved, you will receive detailed instructions to complete the return process.

Requirement to Provide a Return Form

Returns without a completed return form cannot be processed. Please ensure this form is included with your return to guarantee the proper handling of your request.

Conclusion

Soren-London is committed to ensuring the satisfaction of its customers. By adhering to our return and refund policy, we ensure that all returns are handled efficiently and fairly. For any questions or comments, feel free to contact our customer service at support@soren-london.com.