Terms and conditions

Article 1 – Definitions

In these conditions, the following definitions apply:

• Cooling-off period: The period within which the consumer can exercise their right of withdrawal;
• Consumer: The natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;
• Day: Calendar day;
• Long-term transaction: A distance contract concerning a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
• Durable data carrier: Any means that allows the consumer or entrepreneur to store information personally addressed to them, in a way that enables future consultation and unaltered reproduction of the stored information;
• Right of withdrawal: The option for the consumer to withdraw from the distance contract within the cooling-off period;
• Entrepreneur: The natural or legal person who offers products and/or services to consumers from a distance;
• Distance contract: A contract concluded within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, whereby up to and including the conclusion of the contract, only one or more means of remote communication are used;
• Remote communication technology: A means that can be used for concluding a contract, without the consumer and the entrepreneur being in the same place at the same time;
• General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

• Company name: Soren-London
• Chamber of Commerce number: 95635254
• VAT number: NL867215549B01
• Customer service email: InfoSoren-london.com
• Company address: Groterstraat 191, Nijverdal, Netherlands

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur's premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may be provided to the consumer electronically before the contract is concluded, in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent free of charge to the consumer upon request.

In cases where specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and the consumer may rely on the provision that is most favorable to them in the event of conflicting conditions.

If one or more provisions of these general terms and conditions are void or annulled at any time, the contract and these terms and conditions will remain in effect, and the void or annulled provision will be replaced in mutual consultation by a provision that closely approximates the original intent.

Situations not covered by these general terms and conditions should be assessed in the spirit of these terms and conditions.

Uncertainties about the interpretation or content of one or more provisions of these general terms and conditions should be explained in the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they must be a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot be grounds for compensation or termination of the contract.

Images accompanying products are a true representation of the products offered. However, the entrepreneur cannot guarantee that the colors shown will exactly match the real colors of the products.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and fulfills the associated conditions.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures for this purpose.

The entrepreneur may, within the legal framework, gather information about whether the consumer can meet their payment obligations, as well as about all those facts and factors that are important for a responsible conclusion of the distance contract. If the entrepreneur has good reasons not to enter into the contract based on this investigation, he is entitled to refuse an order or application or to attach special conditions to the execution.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the contract without giving reasons within 14 days. This cooling-off period starts the day after the product is received by the consumer or by a representative previously designated by the consumer and announced to the entrepreneur.

During the cooling-off period, the consumer will handle the product and its packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, the consumer will return the product to the entrepreneur, with all delivered accessories and, if reasonably possible, in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise their right of withdrawal, they are obliged to notify the entrepreneur within 14 days after receiving the product. The consumer must do this by sending a written message/email. After the consumer has communicated that they wish to exercise their right of withdrawal, they must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example, by providing proof of shipment.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, the return shipping costs are the responsibility of the consumer.

If the consumer has paid a sum, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal, provided that the product has already been returned or conclusive proof of complete return can be presented.

Article 8 – Exclusion of Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraph 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in good time before concluding the contract.

Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes due to changes in VAT rates.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the contract.

Article 11 – Delivery and Execution

The entrepreneur will take the utmost care when receiving and executing orders for products.

Article 12 – Long-term Transactions: Duration, Cancellation, and Renewal

Cancellation: The consumer may cancel a contract that has been entered into for an indefinite period and that extends to the regular delivery of products or services at any time with due observance of the agreed cancellation rules and a notice period of no more than one month.

Article 13 – Payment

The consumer must pay the amounts owed within 7 working days after the start of the cooling-off period, as referred to in Article 6.

Article 14 – Complaint Procedure

Complaints about the execution of the contract must be fully and clearly described and submitted to the entrepreneur within 7 days after the consumer has discovered the defects.

Article 15 – Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.